- Published on
The High Cost of Saying No: A Lesson in Customer Service
- Authors
- Name
- Luxe Wealth Strategies
- https://instagram.com/luxewealthstrategies
Reading Time: 1 min read
- The writer and a friend went to a salon one day, and the friend wanted to get her nails done.
- The friend checked the Yelp reviews and contacted the top-rated stylist, but was told they couldn't accommodate them until two days later.
- The writer and friend continued to call other stylists, only to be told they were too busy or couldn't fit them in.
- Eventually, they found a stylist who could take them in immediately.
- The moral of the story is that the first three stylists lost business by saying no, while the one who was willing to take them in immediately gained their business and their positive review.
- The writer suggests that businesses should focus on providing good service rather than being arrogant, as losing customers is worse than initially saying no.
In summary, the text highlights the importance of being flexible and accommodating to customers, as saying no to potential business can lead to losing valuable customers and their positive reviews.